Client Policy and Procedure

Cobalt Salon desires to create a safe and relaxing environment. Specific policies and procedures may be implemented that are non­negotiable so that our clients can be assured that they are treated fairly and respectfully.

Appointments:

We operate off of booked appointments. That's not to say you will never get a same day appointment, but we strongly encourage you to schedule your next appointments with stylist when you check out. For those who need weekend appointments and late appointments, we strongly encourage you to book a least a week in advance.

Late and No Show Policy:​

Please notify us a minimum of 24 hours in advance prior to your scheduled appointment time if you need to cancel your appointment.

Our Late Cancellation/No Show Policy is as follows: If you cancel in less than 24 hours for your appointment, the cancellation fee is 50% of your scheduled service up to $25 dollars. If you cancel in less than 2 hours of your appointment, the cancellation fee is 75% of your services. If you are a No Show the fee is 100% of your scheduled service.

We do realize that circumstances arise beyond our control and can intrude on previously made plans. For that reason, it is Cobalt Salon’s policy to give each guest a "second chance" the first time an appointment is canceled with less than 24 hours notice. However, the second time a client cancels with less than 24 hours notice or is a "No Call No Show", we must charge the Late Cancellation Fee for the missed appointment. The charge will be added in addition to your next service.

Running Late:

Clients that are on time are priority. If you run more than 15 minutes late, please contact us, you may be asked to reschedule depending on stylists' availability.

Payments:

We request that payments for all services, products and procedures be paid at time/date of visit. Cobalt Salon accepts cash, Visa, MasterCard, AMEX and Discover.

Client Information:

It is important that client records are kept and updated with current and accurate information. Your information is used to communicate necessary information to you. We email or text receipts, appointment reminders, emergency situations, and occasional promotions. You can keep this information updated online. Your account is created when you book your appointment. Please let your stylist know if you have any adverse reactions to chemicals, cosmetics and/or allergies, medical conditions, etc. we should be aware of. This information is vital to your safety in our salon. All clients will be informed of the condition, quality, any disorders and/or damage found in their hair or scalp (if any), in addition to any hair care regimens the stylist recommends. Cobalt Salon, as a whole or in part, will not be responsible or liable if you choose not to adhere to these recommendations or acknowledge the analysis and condition of your hair and scalp. We will not be held responsible or liable when clients choose to use products or have hair services rendered outside of our salon. Cobalt Salon uses only the most professional products to promote healthy hair. In order for us to guarantee our work, we do not use or encourage clients to bring their own products for services, other than prescription products. Any other products will only be used at the Management’s discretion.

Emails and Text message are held with strict confidence. We only send out mass messages when there is a specific need such as appointment reminders, gift certificates, an emergency, etc. Please give accurate information on your profile.

Children:

We do accept children as clients provided they are well behaved. However, with our limited space and the use of chemicals, hot irons and sharp scissors, we do not want any accidents to happen, especially to the little ones. Additionally, we are committed to providing a relaxing, stress­free atmosphere for all of our guests, and we do not offer child care services. If you must bring your children with you for your appointment, they must be well behaved and stay seated in the waiting area.

Friends and Family: ​

We know that you love to have company sometimes at the hair salon; however with space being limited, we asked that you do not bring extra loved ones that are not being serviced. With the limited seating we like to keep space for those having services rendered.

Return Policy:

Any professional retail product that you purchase at Cobalt Salon is 100% guaranteed. If you are not satisfied with your purchase, it may be returned for a salon credit or exchanged within 7 days of purchase. There are no cash refunds after purchases.

Correction Policy:

We want our clients to be happy and satisfied with their services. If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary to exceed your expectations within 7 days of the original service. If you are unhappy with your service, please let us know so we can make it right! Our primary objective is to ensure each service and visit meets your satisfaction.

Deposits:

Deposit for extensive appointments may be required. The deposit will be 25%-50% of the total cost depending on service total.

Gratuity:

Gratuity is not included in the price of services unless specified. If you are satisfied with your service, a 15% to 20% tip is customary.

All client information and service procedures are confidential and/or private.

All policies and procedures are established at the discretion of Cobalt Salon and subject to change without notice. Our salon reserves the right to refuse service to anyone.